It’s our aim to deliver the highest level of customer service at all times, before during and after your installation. Often the best way to judge how well we’re fulfilling this objective is in the unsolicited feedback we receive from our clients. We have pleasure in sharing some of these comments received in writing with you.
Anas (Ammar) Al-Ibousi - Optometrist
The heat pumps are going fantastic. The service provided by chillmax was top notch and very professional. I would recommend them to anyone thinking about installing a heat pump. Quotes were the best around and it was unbelievable how fast emails were answered.
The installer was very professional, extremely friendly and easy to talk too. He did a fantastic job and stayed over time to ensure job was done up to the highest standards.
Cathy & JP
I was very impressed with the service from Chillmax. Very prompt and the installers were very respectful of our property. Also went out of their way when things did not go quite as planned due to the power failure. One of the servicemen called back in outside work hours to see if the power had come back on and to ensure that the heatpumps were up and running that night rather than waiting until the next morning.
The Daikin heat pumps work very well and we are very happy with them.
I would recommend Chillmax refrigeration to other people.
Thank you for your follow up email - it arrived at just the right time!
I would like to commend Daikin on their efficiency and professionalism. After my husband sent the ‘quote request’ through the website we were contacted the next day. Two consultants came round to assess our requirements and were both very friendly and knowledgeable about their products and the best fit for what we needed (I think their names were Thorin and Yogi).
A quote was emailed to me within 24 hours. I also contacted two other heat pump installers via their websites, both of which took over a week to phone me.
So - we decided to proceed with Daikin and I would have to say that I have been so impressed with the service we received. After confirming our quote last Friday I was emailed first thing this morning to ask if the heat pump could be installed today.
The team arrived early and were professional, courteous, tidy and respectful (and fun!)
Normally I wouldn’t even bother to provide such feedback (job done, just pay the invoice) but I have been especially impressed by the (very) reasonable price of a Daikin heat pump and installation, as well as the team that you have representing you here in Palmerston North and I absolutely wouldn’t hesitate to recommend Daikin to anyone I know of who is thinking of getting a heat pump.
Well done! And thank you.
When I purchased my home it was on all gas heating. The previous owner had a plug in gas heater which was not flued.
The gas heater was disgusting, smelt and produced condensation.
I did not want a heatpump unit on the exterior wall and with Chillmax worked out a solution to place it in a nearby garden area.
With the solution decided, I purchased a floor mounted Daikin FX50 model. It was placed above the skirting and recessed 50mm to achieve a slim appearance.
It is awesome, easy, hassle free heating that is simply superb. Furthermore it has transformed the house and now feels fresher and warmer.
I would not hesitate to run purely with this form of heating for any future homes.
Service was informative, friendly & hassle free,.
Mark and Shirley Froggatt
I have inspected your fit of the heat pump. excellent job!!
Thank you for all your info, by the way you were the only one that offered the hard wired option.
This was to our benefit as I have visited people that have a problem with tripping the relays in the fuse box, and there heat pumps are plugged in to power points.
I will definitely recommend chillmax to all whom are after a good company that is honest and very professional that is using the best products on the market.
The service I received from Chillmax has been fantastic.
The whole process was very smooth. It took 8 days from me first going to talk to Yoge to the unit being installed. He answered my questions quickly, came out to visit and provided a quote within a few hours.
The actual system works really well.
I've had quotes for heat pumps before in a house we lived at in Wellington, but always had to wait for weeks for a visit and quote.
Thanks for your help with the heat pump and I'd definitely recommend you to others.
Joanne Shortall ( Feilding)